Ozroofracks

To make a warranty claim, the product concerned must be returned to the place of purchase with the original purchase receipt. No warranty claim will be processed without proof of purchase. All warranty claims must include receipt of purchase. A warranty claim must be made within the warranty period (1 year from the purchase date). The cost of returning the product to the place of purchase will be borne by the purchaser.

Our goods are subject to guarantees that are provided under the Australian Consumer Law.

The benefits given to you by Ozroofracks under this warranty are in addition to your other rights and remedies under a law in relation to the goods to which the warranty relates.

Ozroofracks may elect at its discretion to not repair or replace the defective product. In this instance, Ozroofracks at its option will provide a credit or refund equal to the purchase price.

Subject to the conditions of this warranty, Ozroofracks warrants the following products manufactured by Ozroofracks will be free from any manufacturing defect in materials or workmanship for the following periods from the date of purchase (each a ‘Warranty Period’):

Warranty Exclusions and Terms

This warranty is only applicable to the original purchaser and is not transferrable.

This warranty becomes void if:

1. Defects in materials or workmanship are:
   a. Previous to installation and examined by the buyer a reasonably examination reveales a defect; or
   b. Specifically drawn to the purchaser’s attention and noted before the purchaser agreed to continue purchasing the product;
2. No customisation or modification is subject to warranty;
3. Incorrect fitting, removal and/or refitting, non-conformance to Ozroofracks fitting instructions or recommendations;
4. Fitting the product to an alternative vehicle other than the vehicle for which the product was designed originally;
5. Misuse of roof racks including removal of coated surfaces without touch up;

Conditions beyond Ozroofracks’s control, such as:

1. Acts of God;
2. Misuse;
3. Neglect;
4. Lack of Maintenance;
5. Environmental factors;
6. Attachment of accessories not supplied or recommended by Ozroofracks;
7. Overloading beyond recommended capacity;
8. Evidence of incorrect or uneven loading of cargo;
9. Incorrect fitment;
10. Exposure to harsh road conditions/applications that also compromise other parts of the vehicle;
11. Poorly or loosely secured items;
12. Any consequential damages, including down time to repair or make good product.

For further information about warranties, please do not hesitate to contact Ozroofracks